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Ensim / Parallels Pro Services
As a company specialising in Ensim based servers (now known as Parallels Pro for the latest versions), Penguin are pleased to be able to offer a variety of technical services for customers running the Ensim control panel software on their servers.
Services include :
Details of these services are provided below. If you require any custom services, please speak to our support team who will be able to advise you accordingly.
Initial Ensim Software Installation
Our highly experienced staff can perform the initial installation & configuration of the Ensim control panel onto your dedicated server so that it is then ready for you to use and gives the peace of mind that the server is correctly set up. We perform the installation on your server using our own high-speed repositories so as to avoid any potential issues with Ensim's servers being busy at peak times and so slowing down or causing time-out issues whilst downloading packages. This enables us to perform an install & set up your server in as little as 10-15 minutes as opposed to over an hour for a normal installation.
Price: £25 + VAT
Server Security Hardening
We have a number of bespoke security solutions specifically designed for Ensim based servers. Our server security hardening service removes many of the security vulnerabilities inherent with the default configuration of your server and it's applications, along with adding in many levels of additional protection you your server. Our security hardening service includes some of the following:
Price: £49 + VAT
Ensim Version Upgrades
If you're running older version of Ensim, we can upgrade this to the latest version if required. Depending on your current version and what customisations have been performed, this needs to be assessed and priced on a per-server basis. We offer free estimates for this work, outlining what is required, what the implications are and any costs involved.
Prices from: £20 + VAT
With our monthly server management service, we ensure that your server is kept up to date and secure. We install all operating system updates and control panel updates and hot fixes to ensure that your server runs smoothly and is as secure as possible. We also perform regular security and performance auditing so that issues can be rectified before an issue occurs, therefore leaving you to concentrate on running your business and not managing the server.
Please note, this service includes software updates for the control panel and operating system within the same major version number, ie it would exclude an upgrade from Redhat 4 to Redhat 5 or an Ensim upgrade from v4 to v10 which is a major software upgrade. This would be arranged separately with you as a one-off job.
We can also offer server uptime monitoring as an additional part of this service. In the event that your server stops responding for any reason, with our network operations staff monitoring your server they can immediately respond to a failure notification and then address the issue or liaise with your data centre on your behalf to ensure that the server is back online as soon as possible, thus minimising any downtime to your server. Please ask for specific details and costing of this service.
Prices from: £30 + VAT per month
Server Migrations
Our staff are very experienced with the migration of accounts between servers. Whether you're upgrading to a newer, faster server or switching between control panels, our staff are able to provide the services you require to ensure a smooth transition with as little disruption to your clients as possible.
Price: POA
Fault Troubleshooting & Rectification
You can never predict when a fault will occur on your server, which is why our server management staff are on hand to help you out when things go wrong. We can deal with issues ranging from small configuration issues and changes to servers that are failing or have failed and you need to get them back online again.
Price: POA
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