Server Management

In addition to our own managed dedicated servers, we also offer server management facilities to customers with their own servers already. We can perform one-off jobs as required or such as the initial setup and configuration of servers, including monitoring software, security hardening and audits, DNS and nameserver configuration, etc or alternatively we offer various monthly based ongoing management services where we routinely monitor your server for load, performance and security along with installation of applicable software updates as they are released, therefore leaving all of the behind-the-scenes technical work to our expert server management staff.

Our staff specialise in all aspects of servers running the Ensim / Parallels control panel software (Linux & variants), however our services do cover other systems as well including Plesk, Cpanel & Plain Redhat/Linux servers. Please ask for further details if required.

Monthly Server Management

Our monthly server management covers installation all operating system & control panel software updates, patches & hot fixes within the same major version, (ie this does not cover a major software upgrade from RHEL3 to RHEL4 for example) as well as us performing regular performance & security auditing of the server and making adjustments to these where required. This enables you to concentrate on running your business whilst we ensure your server is running smoothly and is secure.

Your server is regularly monitored for performance and we make adjustments where required, for example fine tuning of your MySQL server to reduce an increased load where your server has suddenly become busier, possibly after an advertising campaign. We will also advise you of any future action that may be required, such as possible hardware upgrades required and also when software is approaching the end of it's supported lifespan we will make arrangements with you to produce a plan so that the server can be upgraded in adequate time so as to keep your server up to date and secure.

Your server is also regularly monitored during our normal business hours by our staff and internal systems for uptime and load, however if you require we can also perform guaranteed 24/7 uptime monitoring of your server(s) as an additional service. This means that in the event of your server failing, we can also contact your data centre on your behalf and arrange for the server to be rebooted or manage any other issues in conjunction with them. Please contact us for details as price is dependent on the number of servers and frequency of checks.

Our server management services start from as little as £30 per month for a single server. Discounts are available for larger numbers of servers to be managed.

Server Uptime Monitoring

We can also provide monitoring of your servers via Alertra and Hyperspin, both as a standalone service or in conjunction with our monthly server management services. This enables us to receive instant notification of any failure of your server and so rectify any potential issues with your servers without you having to worry about the time and cost of providing your own staff to be on-call 24/7 to deal with server outages.

Should your server fail in the middle of the night for example when you are not in a position to be aware of this or deal with the mater until the morning, our server management team will be on hand to deal with the matter for you and either rectify the issue or request a reboot directly with your data centre if required in the event of a server crashing, therefore ensuring that the server issue is rectified hopefully before your customers even notice that there is a problem.